Hi everyone
We are stoked to let you know that we have been named as a finalist in the 2011 Telstra Business Awards – Micro Business Category, (that’s for business with 5 full time employees or less).
The gala night and announcement of the winners will be on the 22nd July at the Hilton.
There are 14 SA finalists for this year’s Awards.
Telstra Business Group Managing Director and Telstra Business Awards Ambassador, Deena Shiff, says analysis of the finalists’ business performance shows:
More than 50% of the finalists’ new business in the past year came from either existing customers or referrals from those customers.
All but two of the finalists specifically trained staff in the past year to improve customer service.
Twelve say almost 90% of customers are satisfied with their services;
All finalists say the majority of their staff are aware of who the company’s best customers are.
“The best South Australian finalists clearly have a commitment to providing top customer service that underpins their business growth,” Deena says.
Face-to-face feedback, surveys, newsletters, packages for new customers and rewards were among the most common methods South Australian finalists used to develop and nurture customer relationships.
The Telstra Regional Business Award will recognise the best business located outside the metropolitan area of Adelaide.
The BlackBerry People’s Choice Award is open to all entrants in the Telstra Business Awards. The Award is decided by a public vote.
Winners of the Telstra South Australian Business Awards will be announced at the Hilton Adelaide on 22 July. The national Awards are in Melbourne on 26 August.
